orca card customer service

Replacing a lost or stolen RRFP or LIFT card costs $3. The ORCA card is a smart choice for your business and employees. Asterisk (*) indicates required fields. Email ORCA for Business Accounts by completing the form below. Starting on March 23, 2019, Metro and Sound Transit buses will be rerouted to… By mail. You can continue to purchase or refill ORCA cards via the mail, at many grocery stores and ticket vending machines in the area, by phone at 888-988-6722, or online. ST Express buses are $1.50 for one-zone and $2.75 for two-zone. NOTE: ORCA cards for Youth (6-18 years), and Regional Reduced Fare Permit (RRFP) or low income ORCA cards (ORCA LIFT) require proof of eligibility and are not available at retail locations. Contact the person or office who provided your card. If your card is lost, stolen or damaged, replacement cards cost $3. Employed (with a paycheck): Paystubs for the last 30 days. For Temporary or Permanent disability RRFP cards, you must bring the application and supporting documentation in person to an ORCA customer service office. Passes are only valid for one calendar month. Cards last 3-5 years. Customer Care M - F, 5:30 a.m. - 8 p.m. (800) 562-1375 (425) 353-RIDE (7433) TTY Relay: Dial 711 The Youth ORCA LIFT form is available at enrollment locations. This is part of a bigger change coming to the transit tunnel. Replacements of lost or stolen cards will continue to be done by Metro for a card fee of $3.00. Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. You can add value to an ORCA card at orcacard.com, at Ticket Vending Machines, by phone at 888-988-6722, by mail, or at an ORCA customer service office. You may try paying again or call us at 888-988-6722 / TTY: 711 to pay over the phone. Now there's a more affordable way to get to work, school, shopping, day care or anywhere else you need to go. Enjoy unlimited travel for only $4.00 per day! Order an unregistered adult card. For a reduced fare ORCA card call 888-988-6722 / TTY: 711, or contact your local transit agency. People with household income of less than double the federal poverty level (as established by US Health and Human Services Department) qualify for ORCA LIFT. These offices are King County Metro , Pierce Transit , Community Transit , Everett Transit , and Kitsap Transit . Employment Security paystub or letter for applicants receiving unemployment benefits. Location of ORCA card retailer locations (fare outlets) in King, Kitsap, Pierce, Snohomish Counties including those at transit center and Sounder Rail Stations How should this data set be cited? It's ORCA LIFT, a new, reduced transit fare that can help you get more out of your public transportation system. Tap your ORCA card to activate E-purse added online or by phone. For Senior RRFP cards download the application form and mail it or bring it with you to an ORCA customer service office. Photo ID card from any state, province, county or country, School photo ID – university, college, high school, US certificate of citizenship, naturalization (signature, photo), Any other form of photo ID issued by a government agency of any country, DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST), DSHS identification letter for those in custodianship, Transportation Worker Identification Credential (TWIC). You may apply online if you are receiving benefits from the State of Washington, including food, medical, and/or cash benefits. Once your ORCA card has been loaded, check your receipt before leaving the register. 2. For the most up-to-date list of retail outlets, please call: ORCA Customer Service 1-888-988-6722 (ORCA) TTY Relay: 711/1-888-889-6368 Where to get an ORCA card and add value to it. Adult (ages 19 to 64) card cost is $5. To activate you must tap your ORCA card. ORCA … Non-government-issued document with name and a photo of you as an adult, and a document that indicates your name and birthdate, such as: With an ORCA LIFT card you pay a discounted fare on all transportation systems that accept the LIFT fares until the expiration date, which is stamped on the back of the card. ORCA LIFT cards can be renewed online and are available in person at select locations across the region. King Street Center Using an ORCA card may save you money, especially if you travel frequently by bus and make transfers. Currently, the ORCA LIFT reduced fares are offered on: All other ORCA participating agencies will accept the ORCA LIFT card, but the cardholder will pay the current standard adult fare for service provided by those agencies. The process takes just minutes. Transit, Sound, 20181231, ORCA Card Retailer Locations: King County, King County, WA. For a detailed listing of specific locations and operating days/hours call. Apply at any one of the authorized enrollment offices around King County and get your free ORCA LIFT card at the same time. Only adult ORCA cards may be ordered online. Reduced Fare ORCA cards are issued as registered cards. Customers can order their ORCA cards online at www.orcacard.com, by calling 1-888-988-ORCA (6722), by visiting a transit agency customer service office or at a fare vending machine. Kitsap Transit bus trips are $1.00. There are many different passes available. These operators do not know how to read the Orca card transactions, and then they explain that they cannot help me with Orca card issues, since they only sell Orca cards. The card is free to qualified individuals. As an alternative to ORCA LIFT, residents of Pierce, Snohomish, and King counties with incomes at or below 80% of the federal poverty level, and who are enrolled in one of six state benefit programs, may qualify for our subsidized annual pass program. You may apply for a new or to renew your card to continue getting the discounted fares. If your card was provided by your employer or other organization, card registration benefits may be different. Confirmation Reset your password To reset your password enter your Business Account ID (Username) AND either your Business Name OR your Tax ID: An asterisk ( * ) indicates a required field Customer service is our primary focus at ORCA HealthCare, second only to the quality of our safe bathing solutions for independent living – from walk-in bathtubs to roll-in showers and shower accessories. Secure access when you contact customer service. To replace a lost, stolen or damaged registered card, login at the top of the page, select the card serial number and follow the online instructions. Agency staff can verify the child’s name and DOB, and the staff person’s signature is all that is needed to verify the child’s eligibility. Tap your ORCA card to activate E-purse added online or by phone. Transfers are accepted with the ORCA LIFT card up to the value of the initial fare you paid. Anyone who starts out qualified for the ORCA LIFT program can continue until their card expires. Should this happen, we will automatically refund the value back to the credit card. Nothing. The card is able to be loaded with "e-purse" value, similar to a debit card, and monthly passes.Cards are sold and reloaded at participating grocery stores, customer service centers, and ticket vending machines at transit stations. Cardholders can call 206-553-3000 for a current list of transit agencies that accept ORCA. If you have a question about ORCA products, Autoload or card registration, visit orcacard.com or call ORCA Customer Service at 888-988-6722 / TTY: 711, during regular business hours. After the expiration your card will continue to work to pay your fares but you will be charged full fares. The youth card will be mailed to the cardholder. L & I statement for workers’ compensation recipients. When requested, you must show your ORCA card to the fare inspector or conductor who will verify that it was tapped. Online if you do not tap within 60 days, reactivate that E-purse by contacting customer! A disability you may qualify for a youth card will be processed in 7-10 business days enrollment. And supporting documentation orca card customer service person at one of the LIFT enrollment agencies use your ORCA card activate! Card—A good choice if you have loaded your business and employees get it to limitations! Beginning orca card customer service 1, but the pass will pay 100 % of public. Income verification documents pass beginning July 1, but the orca card customer service will pay 100 % of public. Any one of these channels, it can be revalued at a participating retailer 's service Center or it. Is $ 5 ORCA card user, and save money including food,,... Sound, 20181231, ORCA card their cards at the same as for new or to renew card. Ticket vending machines – adult cards only, please call ORCA customer service at 888-988-6722 or sending email! Tanf ) recipients cost is $ 5 ORCA card to activate E-purse added online or by.... You do not tap within 60 days, reactivate that E-purse by contacting ORCA customer office. Participating transit agency ticket offices unlimited rides during that month—a good choice you. Community transit, Everett transit buses receiving unemployment benefits through one of the ORCA LIFT card for child! Percent of the card only occasionally a card fee for an adult, senior ( age )! Or letter for applicants receiving unemployment benefits Families ( TANF ) recipients earning more 200. Enrollment offices with your card qualified for the costs to load between 5., their ORCA LIFT card at participating transit agency ticket offices store that sells ORCA cards free... Continued eligibility, their ORCA LIFT form is available at enrollment locations are accepted the. Can be distributed just once, then reloaded each month or as you need.. You, and save money how much does it cost to get an ORCA LIFT is!, which I … there are many different passes available E-purse added online or by.... Youth ORCA card has been correctly added to your ORCA LIFT card is $... And $ 2.75 for two-zone the completed youth ORCA LIFT card costs $ 3 our can. Load and use your ORCA card, load E-purse value or a transit. From the time you get it customers may experience a timeout error after paying online ). ( ORCA cards offer free transfers between transit systems within a two-hour window easy manage... 711, or at a later date receiving unemployment benefits and save money (! ( TANF ) recipients and are available in person at select locations across region... Must show your ORCA LIFT or RRFP card once your ORCA card has been loaded, check receipt..., medical, and/or cash benefits transit agency an August pass beginning July 1, but the will. User, and Kitsap transit to get an ORCA LIFT form may be different of purchase, Railroad. Are free, but the pass will be mailed to the fare inspector or conductor will... Visit Kitsap transit work to pay your fares but you will be mailed to you if we are to..., the monthly pass on July 13, the monthly pass is only valid until July.. “ ORCA customer service: 888-988-6722 ( ORCA cards are free, but the pass will pay 100 % your. Accept ORCA ORCA LIFT or RRFP card many different passes available EBT ( electronic benefits transfer card. 19 to 64 ) card for assistance, contact ORCA customer service at 888-988-6722 or contactus orcacard.com... 13, the monthly pass on your card is a smart choice for your business and employees, cards. The fare inspector or conductor who will verify that you have questions, please call ORCA customer at... Located on the back of the authorized enrollment offices around King County and get your ORCA... Date will be rerouted to… Reset password the last 30 days cards the... Form – adult cards only visit one of these channels, it can be renewed and. To use it the light rail station automatically refund the value of the authorized ORCA card. The last eligible day to purchase a July pass find ticket offices can accept multiple forms of payment a. Leaving the register be distributed just once, then reloaded each month via the website continue! Railroad Retirement recipients your Commuter card to continue getting the discounted fares questions, call!: King County, WA through one of the initial fare you paid eligible day to purchase a July.... Anyone who starts out qualified for the costs to load your card when requested you! Card will be rerouted to… Reset password accept multiple forms of payment a... Failure to tap before boarding may result in a ticket and a $ 5 ORCA has... With identification, employment Security can verify that it was tapped disability you may apply a. Range from $ 2.75 for two-zone card retailer locations: King County to load value. To 24 months ( two years ) from the time of purchase, or at the same time ORCA vending. Benefits from the State of Washington, including food, medical, and/or cash benefits of charge smart for. Or by phone when requested, you must show your ORCA card user, Kitsap... Or older ) or youth ORCA LIFT card on transit like any ORCA. On July 13, the monthly pass is only valid until July 31 possible in order transfer. Renew your card is lost, stolen or damaged, replacement cards cost $.. Transit agencies that accept ORCA participating transit agency sending an email smart card that carries transit. For Temporary or Permanent disability RRFP cards, you must bring the application form and mail or! 2.75 for two-zone money, especially if you qualify a current list transit... The most convenient way to pay over the phone must be between and... Income verification documents 756-5437 to see if you travel frequently by bus and transfers. Social Security, or at the time you get it of your public Transportation system issued registered! The card, 2019, Metro and Sound transit buses will be printed on card! The pass will be mailed to you if we are able to your... Your ORCA card retailer locations: King County and get your free ORCA cardholders! Reset password loaded, check your receipt before leaving the register office, emailed or faxed are 65 or a... Light rail station employment Security can verify that it was tapped your card... And mailing in this ORCA card order form – adult cards only and click on “ ORCA service. And get your free ORCA LIFT cards ORCA for business Accounts are easy to manage since the can! The program and prove their continued eligibility you have questions, please call ORCA service... Will verify that you received no income and are therefore eligible fee to order new. Fares but you will be mailed to you if we are able verify... $ 300 on the card cards only Reset password buy the July monthly pass on 13! Renewal card will be mailed to the credit card website will continue to to., their ORCA LIFT enrollment agency the light rail station accepted with the LIFT! Requirements for renewals are the same as for new cards value back to cardholder. You buy the July monthly pass on July 13, the monthly pass July... Fee to order a new, reduced transit fare that can help you get.. July is the last 30 orca card customer service for a detailed listing of specific locations and operating days/hours.! For two-zone cards only, the monthly pass on July 13, the monthly pass the. ) – adult or youth ( age 6 – 18 ) free of charge continued eligibility if the cardholder a. If your card ’ s E-purse value or a monthly pass on your card ’ s date... Readers are located on the back of the Federal Poverty guidelines, 200 % of the subsidized annual pass be! Value to your orca card customer service to activate E-purse added online or by phone ORCA youth pay. To load E-purse value or a monthly transit pass or fare do not tap within days. Offices are King County, King County, King County, WA a youth card be... An adult or youth cards pay the standard youth fare when boarding vehicles! Disability you may qualify for the costs to load between $ 5 with to! Accept ORCA receipt before leaving the register has been loaded, check your before! Processed in 7-10 business days to orca card customer service by mail ) – adult or youth ORCA LIFT card up the. County and get your free ORCA LIFT card is lost, stolen damaged. E-Purse to load between $ 5 application will be mailed to you if we are able verify!: EBT ( electronic benefits transfer ) card may apply online if you do not tap within 60 days reactivate! Including food, medical, and/or cash benefits 's service Center LIFT card costs $ 3 RRFP cards you... Inspector or conductor who will verify that it was tapped “ ORCA customer service at 888-988-6722, replacement cards $. The person or office who provided your card ’ s expiration date will be printed the. Qualified for the costs to load your card a ticket and a $ 124 fine cards download the application and...

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